pkr20’s Privacy Policy

This Privacy Policy applies to the pkr20.asia website and related mobile services, referred to in this document as pkr20 or the platform. It sets out what information may be collected, why it is needed, how it is used and the choices available to you.

By using the platform, you acknowledge that you have read this Privacy Policy. If anything is unclear, contact the pkr20 support team for guidance on account information, payment records, verification or privacy requests.

When you create or use a pkr20 account, certain details may be provided by you or collected automatically. The main categories are outlined below.

We do not store your full payment card number, PIN or account password. Payment details are handled through the relevant payment process and are protected with security measures rather than kept in plain text on our servers.

pkr20 uses collected information only for clear, specific purposes connected with your account, payments, security and platform operations. We do not use it for unrelated or unauthorised purposes.

• To create, verify and manage your account.
• To process deposits, withdrawals and other account transactions.
• To complete identity and age checks where required.
• To help detect fraud, money laundering and other unlawful activity.
• To provide customer support and respond to your requests.
• To send promotional messages only where you have provided the required consent.
• To support responsible gaming monitoring and account protection.
• To meet applicable legal and regulatory obligations.
• To maintain platform security, reliability and operational stability.

pkr20 keeps your information only for as long as it is needed for the stated purpose or required by applicable law. Our retention approach is based on the following principle:

• While your account remains active, relevant account, payment and transaction records are retained for service, security and verification purposes.
• After account closure, personal information is removed within six months unless a legal or tax matter requires longer retention.
• Identity and verification records are retained only as long as necessary for security, compliance and dispute handling.
• Marketing preferences are not used without your consent, and you may withdraw that consent through the available account settings.
• Cookie data remains in your browser for the session or for the period required for its stated function.

pkr20 does not keep information longer than necessary for account security, payment processing, legal duties or dispute resolution. When retention ends, records are securely deleted in line with the applicable process.

pkr20 does not sell your personal information. Limited information may be shared only where it is needed to operate your account, confirm transactions, protect the platform or meet a legal requirement.

• Payment partners: JazzCash, Easypaisa, SadaPay and Raast may receive the transaction details required to process or confirm your deposit and withdrawal.
• Game providers: Relevant game-service providers may receive only the information required to support the selected game or resolve a technical issue.
• Verification partners: Approved verification services may review identity information when this is necessary to complete account or withdrawal checks.
• Law enforcement and legal authorities: Information may be disclosed where required by a valid legal request or applicable local requirement.
• Anti-Fraud Controls: Security systems may automatically review transaction activity to identify unusual patterns and help prevent fraud.

pkr20 uses cookies to support account access, security and a smoother browsing experience. Cookies are small files stored by your browser.

• Essential cookies: Essential cookies keep login sessions and security controls working. Disabling them may prevent parts of the site from functioning correctly.
• Functionality cookies: Preference cookies remember selected settings, such as language and display choices, where these options are available.
• Analytics cookies: Analytics information may help us understand which areas of the platform are used most. Such information is handled for service improvement and security purposes.
• Security cookies: Security cookies help identify suspicious activity, automated abuse and possible bot attacks.

You can manage cookies through your browser settings. Turning off essential cookies may limit account access and platform functionality. Where consent is required, the relevant request will be shown when you first visit.

You may contact pkr20 to ask how your account information is used and to request access, correction or deletion where applicable. Some records may need to be retained for security, payment, legal or dispute-related reasons.

To exercise any of these rights, [email protected]please contact pkr20 support. We will review your request and provide clear guidance.

pkr20 is intended for eligible adult users. We do not knowingly collect personal information from children.

• Age-related details may be checked during registration where required.
• KYC documents may be requested if verification concerns arise.
• If a minor’s account is identified, access may be restricted and the related information reviewed for deletion in line with applicable requirements.
• A parent or guardian may request the removal of a child’s information.

pkr20 uses layered security controls to help protect account, payment and personal information. These measures include:

• SSL/TLS encryption: Data transfers are protected through AES-256 encryption where applied by our systems.
• Two-factor authentication (2FA): Additional OTP checks may be used during account access or sensitive account actions.
• Firewall protection: Firewall controls help reduce the risk of unauthorised access.
• Regular security reviews: Our security controls may be reviewed and tested regularly to identify potential weaknesses.
• Data backups: Important information is backed up across protected systems to support service continuity.
• Access controls: Access to personal information is limited to authorised team members who need it for their work.
• Suspicious activity alerts: Unusual login or transaction activity may trigger an alert or verification request.

pkr20 may rely on third-party services, including payment providers, game providers and KYC verification services. Each provider may maintain its own privacy policy.

• Information submitted through a third-party service is handled under that provider’s applicable privacy policy.
• pkr20 cannot control the privacy practices of independent third-party services, so users should review their relevant policies carefully.
• We aim to work with trusted service partners and review their suitability for the services they provide.
• All relevant partners must follow applicable data protection requirements and agreed privacy standards.

For details about a third party’s privacy practices, please review that organisation’s own official privacy policy.

pkr20 may revise this Privacy Policy when necessary. Any changes will be communicated through the available account and platform channels.

• Where a material change affects your privacy, an update may be sent to your registered email address.
• A notice may also be placed on the platform homepage.
• The “Last Updated” date at the top of this page will be amended when changes are published.
• Continuing to use the platform after an update means you acknowledge the revised policy, where permitted by applicable law.

Please review this page from time to time so you remain aware of the latest privacy information.

For questions, concerns or requests about this Privacy Policy, please contact pkr20 support through the available channels. Support is available in English and may also assist in Roman Urdu.

• Email: [email protected]
• Live Chat: Select the chat option available on the platform to speak with support.
• Support response times can vary depending on the nature of your request and the information required.
• Data requests are reviewed through the relevant account and privacy procedures. For data export requests, the team aims to provide the requested file within 30 days.